Shipping policy

Shipping Policy

Effective Date: July 23, 2026

Body Shop Warehouse — bodyshopwarehouse.com

1. Introduction

At Body Shop Warehouse, we want you to know exactly when your order will ship, how it will be delivered, and what it will cost, before you buy. This Shipping Policy applies to all purchases made through bodyshopwarehouse.com. Because we carry commercial fitness equipment from multiple manufacturers, shipping methods and timelines vary by product category. The applicable shipping category is clearly indicated on each product page.

2. Shipping Destinations

• We currently ship to the United States only.

• Large freight equipment (commercial fitness machines) ships within the continental United States only. Shipments to Alaska, Hawaii, and U.S. territories are not available for freight items; contact us for a custom quote before ordering.

• We do not ship internationally at this time.

3. Shipping Costs

• Shipping charges are calculated and displayed at checkout, based on product type, weight, quantity, destination, and current freight carrier rates. The total shown at checkout is the most you will pay — no hidden fees; optional delivery upgrades are quoted and confirmed before purchase.

• Exclusive Shape machines: freight shipping is a flat $500 per machine, charged at checkout.

• Evolt body scanners: a flat delivery fee of USD $300 applies to all Evolt orders. This fee covers delivery and professional installation, which are performed directly by Evolt.

• OxeFit XS1: a flat $650 shipping and professional installation fee is added at checkout — this is the only delivery charge. OxeFit XP1: delivery and installation are arranged directly with OxeFit; your confirmed timeline and any applicable fees are provided before your order is accepted.

• Kollecktiv massage chairs: free white-glove delivery is included with every Kollecktiv order. Orders typically deliver within 4–14 business days.

• Optional freight services (lift gate, inside delivery, white-glove delivery, installation) are available for most other equipment at additional cost. These options and prices are quoted before purchase.

4. Order Processing Time

Processing time is the time between your order confirmation and the moment your order ships. It does not include transit time.

• Business days are Monday through Friday, excluding U.S. federal holidays.

• Orders placed before 5:00 PM EST begin processing the same business day; orders placed after the cut-off, or on weekends or holidays, begin processing the next business day.

• You will receive an email confirmation when your order ships.

5. Estimated Delivery Time

All delivery dates are estimates and may vary due to inventory availability, carrier delays, weather, or delivery-access conditions. If your order is delayed beyond the estimated window, we will notify you by email with an updated timeline. Special-order items and items requiring production are clearly identified as such on the product page before purchase.

6. Freight Delivery — What to Expect

• Curbside delivery is standard for most freight equipment. Freight carriers deliver large equipment to the curb or driveway. The carrier will contact you to schedule a delivery appointment.

• Lift gate service is available as an option if your location does not have a loading dock.

• White-glove delivery, inside delivery, and installation are available for most equipment. Kollecktiv massage chairs include free white-glove delivery; white-glove service for Total Gym and Exclusive Shape equipment is available at additional cost, quoted before purchase.

• Evolt orders: delivery and installation are included in the $300 delivery fee and performed by Evolt's team, who will contact you to schedule.

• OxeFit XS1: flat-rate shipping ($650, shown at checkout) with professional installation throughout the continental United States. OxeFit XP1: delivery and installation are arranged directly with OxeFit. In both cases, delivery and installation are scheduled with you after order approval; XP1 units are always installed by OxeFit factory installers.

• You are responsible for ensuring adequate delivery access (door widths, stairs, dock or lift gate needs) and for having someone present to receive and sign for the shipment.

• Inspect your equipment at delivery. Note any visible damage on the delivery receipt before signing, and report it to us within 48 hours with photos. Failure to note damage on the delivery receipt may limit our ability to file a freight claim on your behalf.

7. Order Tracking

• Every shipment includes tracking. Once your order ships, you will receive an email with the tracking number, carrier name, and a link to track your package on the carrier's website.

• For freight shipments, the carrier will also call to schedule your delivery appointment.

• Questions about a shipment? Contact us at support@bodyshopwarehouse.com or (888) 541-9355.

8. Delivery Issues

8.1 Delayed or Lost Packages

• If your package is delayed beyond the estimated delivery window, contact us at support@bodyshopwarehouse.com and we will investigate with the carrier.

• If tracking shows “delivered” but you have not received your package: verify the shipping address, check with neighbors or building management, then contact us. If the package is confirmed lost, we will send a replacement or issue a full refund.

8.2 Damaged Shipments

• Report all shipping damage within 48 hours of delivery — this applies to both freight and parcel shipments. Include photos of the packaging and product.

• Freight equipment: also note all visible damage on the delivery receipt at the time of delivery, before signing.

• Once verified, we will arrange a replacement part, replacement unit, or refund at no cost to you.

8.3 Missing Items

• If items are missing from your order, contact us within 3 days of delivery with your order number and a description of the missing item(s). We will send the missing item(s) or issue a refund for them.

9. Incorrect Address

• Please verify your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

• If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment. Additional shipping charges may apply.

• Address changes after shipment may not be possible for freight orders; contact us immediately if you need to change a delivery address.

10. Order Cancellations

• Most orders may be cancelled for a full refund any time before shipment. Email support@bodyshopwarehouse.com with your order number.

• Exceptions: OxeFit orders are non-cancelable once accepted by the manufacturer, and special-order or made-to-order items cannot be cancelled once production has begun. These conditions are stated on the applicable product pages.

11. Contact Information

Customer Service: support@bodyshopwarehouse.com

Phone: (888) 541-9355

Prime Point DBA Body Shop Warehouse

4385 Everhard Road NW, Canton, Ohio 44718, United States

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

12. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page. Orders are governed by the policy in effect at the time of purchase.