Refund policy

Return and Refund Policy

Effective Date: July 23, 2026

Body Shop Warehouse — bodyshopwarehouse.com

1. Scope

This Return and Refund Policy applies to all purchases made through bodyshopwarehouse.com. Because we sell commercial fitness equipment from multiple manufacturers, return terms vary by product category and brand. The applicable return category is clearly indicated on each product page. This policy does not affect any statutory rights you may have under applicable law.

2. Return Policy at a Glance

Category	Return Window	Key Conditions
Accessories & small equipment (incl. Kollecktiv massage chairs)	30 days from delivery	30-day satisfaction guarantee; unused, original packaging; customer pays return shipping unless item is defective
Commercial equipment (Total Gym, Exclusive Shape in-stock)	30 days from delivery	Prior return authorization (RMA) required; unused, original packaging; restocking fee up to 20% may apply; original shipping non-refundable
Evolt body scanners	Not returnable	Commercial equipment; change-of-mind returns not accepted; fully covered by manufacturer warranty (Section 8)
Special-order / made-to-order equipment	Not returnable	Non-cancelable once production begins; covered by manufacturer warranty
OxeFit equipment	Not returnable	Non-cancelable once accepted by the manufacturer; covered by the manufacturer's warranty (Section 8).
Software subscriptions & digital products (incl. Evolt Ecosystem)	Not returnable	12-month minimum term; auto-renews; cancel or update by emailing info@evolt360.com before the renewal date

3. Standard Returns (30-Day Window)

Eligible products may be returned within 30 days of the date you receive them, for any reason, subject to the conditions below.

3.1 Conditions for Return

The item must be unused, uninstalled, undamaged, and in the same condition you received it.
The item must be in its original packaging with all components, accessories, manuals, and any included free gifts.
Proof of purchase (order number or receipt) is required.
Returns must be authorized in advance. Unauthorized returns will not be accepted or refunded.

3.2 Return Process

Step 1 — Request authorization: email support@bodyshopwarehouse.com within 30 days of delivery with your order number and reason for return.
Step 2 — Receive your RMA: if your return is eligible, we will issue a Return Merchandise Authorization (RMA) number with return instructions. For freight items, we will coordinate carrier pickup or provide freight instructions.
Step 3 — Ship the item: securely package the item in its original packaging, include the RMA paperwork, and ship within 15 days of receiving the RMA using a trackable method (or the scheduled freight pickup).
Step 4 — Inspection and refund: once we receive and inspect the return, we will email you the approval or rejection of the refund and process approved refunds as described in Section 7.

3.3 Exchanges

We do not offer direct exchanges. To exchange an item, return your original purchase under this policy and place a new order for the item you want.

4. Return Shipping Costs and Fees

Change-of-mind returns: the customer is responsible for return shipping costs (including return freight for large equipment). Original outbound shipping charges are non-refundable.
Defective, damaged, or incorrect items: we cover all return shipping costs and will arrange the return at no cost to you.
Restocking fee: approved returns of non-defective commercial equipment may incur a restocking fee, determined case by case based on the condition of the item and the manufacturer's requirements, and never exceeding 20% of the purchase price. Accessories and small parcel items are not subject to restocking fees. The exact fee, if any, will be confirmed in writing when your RMA is issued — before you ship anything back.

5. Defective, Damaged, or Incorrect Items

Damaged in transit: note damage on the delivery receipt (freight) and report it within 48 hours of delivery with photos. We will provide replacement parts, a replacement unit, or a full refund — including all shipping costs — based on the claim review.
Defective products: defects in materials or workmanship are covered by the manufacturer warranties listed in Section 8. Contact us with photos or video of the issue and we will coordinate warranty service, replacement, or refund as applicable.
Incorrect item received: notify us upon receipt. We will arrange return of the incorrect item at our expense and ship the correct product, or refund you in full.
Order never arrived: if your order does not arrive within the estimated delivery window, contact us. If the carrier confirms the shipment is lost, we will send a replacement or issue a full refund.

6. Non-Returnable Items

Custom, special-order, or made-to-order products (including custom colors and configurations).
OxeFit equipment (orders are non-cancelable once accepted by the manufacturer and are non-returnable)
Evolt body scanners (commercial equipment; change-of-mind returns are not accepted by the manufacturer).
Used, assembled, or installed equipment.
Clearance and final-sale items (marked as such on the product page).
Gift cards, downloadable software, digital memberships, and software subscriptions (including the Evolt Ecosystem) once the service period has begun.

Non-returnable status is clearly indicated on the applicable product page before purchase. Non-returnable items remain fully covered by their manufacturer warranties (Section 8), and defective or transit-damaged units are always replaced or refunded under Section 5.

7. Refunds

Method: refunds are issued to the original payment method unless otherwise agreed.
Timing: approved refunds are processed within 14 days after we receive and inspect the returned item. Your bank or card issuer may take up to an additional 10 business days to post the credit.
Partial refunds may be issued for items returned in diminished condition, with missing parts, or returned outside the stated windows.
Cancelled orders (before shipment, where cancellation is permitted) are refunded in full, typically within 5 business days.

8. Manufacturer Warranties

All products are backed by their manufacturer's warranty against defects in materials and workmanship. Warranty claims are handled through Body Shop Warehouse and the manufacturer.

Brand	Warranty Coverage
OxeFit	Backed by OxeFit's residential limited warranty: 36 months on the frame (excluding moving parts attached to the frame); 12 months on the touchscreen, moving and electrical components, and accessories. Parts and parts shipping included; labor within the 48 continental United States. Commercial use is not covered by the manufacturer warranty. Optional extended warranty (36 months parts and labor) available. Warranty service by OxeFit (support@oxefit.com) with serial number and proof of purchase.
Total Gym	Manufacturer warranty; coverage varies by product (frame, parts, accessories). Details provided on the product page.
Evolt	12-month manufacturer warranty included, with the option to extend to 3 years total for USD $540 + applicable taxes. Warranty service, installation, and after-sales support performed by Evolt IOH.
Kollecktiv	3-year warranty on all massage chairs; the flagship 301 model includes an extended 6-year warranty. 30-day satisfaction guarantee on all purchases.
Exclusive Shape	2-year manufacturer warranty for private use and 2-year warranty for commercial use (certain restrictions apply to commercial use — contact us for details).

9. Brand-Specific Terms

OxeFit

Orders are non-cancelable and binding once accepted by OxeFit.
OxeFit equipment is non-returnable after the order has been accepted by the manufacturer.
Shipping and installation dates are estimates; we will provide your confirmed timeline within 5 business days of purchase.
OxeFit equipment is backed by OxeFit's residential limited warranty (Section 8); commercial use is not covered by the manufacturer warranty.

Total Gym

All returns require prior authorization from Total Gym; restocking fees may apply to non-defective returns.
Custom and special-order products, used or installed equipment, and clearance items are non-returnable.

Kollecktiv

30-day satisfaction guarantee on all massage chairs. For quality issues, Kollecktiv covers shipping both ways; for other returns, the buyer covers round-trip shipping.
Free white-glove delivery is included with every order.

Evolt

Evolt body scanners are commercial equipment; change-of-mind returns are not accepted. Defective or transit-damaged units are replaced or refunded under Section 5 and the 12-month manufacturer warranty.
Delivery, installation, warranty service, and all support are performed by Evolt IOH (delivery fee USD $300, included at checkout).
Evolt Ecosystem software subscriptions have a 12-month minimum term (monthly and annual plans) and auto-renew on the anniversary of purchase. To cancel or update your subscription, email Evolt directly at info@evolt360.com before your renewal date. Subscription fees already paid are non-refundable once the service period begins.
The Evolt Active app is a free download for end users (App Store / Google Play); access is included with the facility's Ecosystem subscription — there are no per-scan or separate app fees.

Exclusive Shape

In-stock units follow the standard 30-day return terms for commercial equipment (Section 2).
Custom-production orders (special colors or configurations) are made to order, are non-cancelable once production begins, and are non-returnable.
Freight shipping is a flat $500 per machine, charged at checkout.

10. Contact Us

Email: support@bodyshopwarehouse.com

Phone: (888) 541-9355

Prime Point DBA Body Shop Warehouse

4385 Everhard Road NW, Canton, Ohio 44718, United States

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

By making a purchase on our website, you agree to this Return and Refund Policy. This policy does not affect your statutory rights.